Frequently Asked Questions
Got a question about ordering a custom PC, our warranty, shipping, or payment options? Find the answers below. If you can't find what you're looking for, contact us — we're available 7 days a week, 7am–10pm.
How long does it take to build my PC?
Every PC is built to order. Please allow up to 5 working days from the time of purchase for your build to be completed, tested, and dispatched. We rigorously test every machine before it leaves us — no exceptions.
Is shipping free?
Yes — free tracked next-working-day delivery is included on all UK orders. There are no hidden fees; the price you see includes everything. Your PC is fully insured for its full value during transit and packaged with great care to ensure it arrives in perfect condition.
How long does delivery take?
Once dispatched, UK delivery takes 1–2 working days via our tracked next-working-day courier service. You will receive a tracking number as soon as your order ships.
Do you ship internationally?
Yes — we ship to the EU, USA, Canada, and Australia. All international orders are door-to-door with VAT and customs duties fully covered by us — there are no surprise charges on delivery. Shipping costs: EU countries £85 | USA & Canada £155 | Australia £205. International delivery takes 5–10 working days.
What warranty do I get?
Every custom PC comes with a 3-year warranty from the date of purchase. If a hardware component fails, we arrange free collection and return — we pay for the courier both ways. The warranty covers hardware defects and component failures. It does not cover accidental damage, software issues, or unauthorised modifications. The warranty is non-transferable and applies to the original purchaser only.
What happens if something goes wrong after I receive my PC?
Contact us at info@webuildtheperfectpcforyoultd.co.uk or call +447543289130 and we will help you diagnose the issue. If it is a confirmed hardware fault, we arrange free collection under our 3-year warranty. If the fault turns out to be caused by user error or a software issue rather than a hardware defect, a £65 diagnostic fee applies.
Can I return my PC if I change my mind?
Yes — you have 30 days from the date of purchase to return your PC. The PC must be unused, in its original condition, with all original packaging and components intact. Returns that are not in original condition may be subject to a restocking fee of up to 50%. After 30 days, returns are not accepted. If you received a damaged item, you must report it within 48 hours with photographic evidence.
Does the PC come with Windows 11?
Yes — Windows 11 Home 64-bit is included as standard with every build. Windows 11 Pro is available as an upgrade if you need it (for example, for business use or remote desktop features). Windows is fully activated and ready to use out of the box.
Can I pay in instalments?
Yes — we offer several buy now, pay later options at checkout: Klarna (pay in 3 interest-free instalments or pay in 30 days), Clearpay (4 interest-free payments), and PayPal Credit (0% interest for 4 months on orders over £99, subject to status). We also accept Visa, Mastercard, Apple Pay, Google Pay, and standard PayPal.
Can I customise my PC beyond what is listed?
The options shown on each product listing (RAM, storage, cooler) cover the most popular configurations. If you need something specific — a different storage size, a particular component, or a bespoke build — contact us directly and we will do our best to accommodate you.
Are all components brand new?
Yes — every component in every build is brand new. We never use refurbished, used, or grey-market parts. Your PC is built from scratch using new components every time.
Can I upgrade my PC later?
Yes — all our builds use standard ATX/mATX form factors and off-the-shelf components, which means you can upgrade RAM, storage, GPU, or CPU in the future without needing proprietary parts. We can also perform upgrades for you — contact us for a quote.
Do you offer PC repairs?
Yes — we offer PC diagnostics, repairs, and upgrades. A £65 diagnostic fee applies, after which we provide a transparent quote based on the work required. Contact us at info@webuildtheperfectpcforyoultd.co.uk or call +447543289130 to arrange a repair.
Are your prices cheaper than eBay?
Yes — our website prices are always £100 less than our eBay listings. You get the same quality build, the same warranty, the same free shipping — just £100 cheaper by ordering directly. No discount code needed; it is already reflected in the price.
Will you match a competitor's price?
Yes — we offer price matching. If you find a comparable custom PC from another UK builder at a lower price, contact us and we will do our best to match or beat it.
Who builds the PCs?
We are a family-owned business based in Littlehampton, West Sussex, UK. We have been building and selling custom PCs since June 2022. Every PC is assembled and tested by hand — we are not a faceless warehouse operation. You are buying from the people who built your PC.
How do I contact you?
You can reach us by email at info@webuildtheperfectpcforyoultd.co.uk, by phone at +447543289130, or via the live chat on our website. We are available Monday to Sunday, 7:00 AM – 10:00 PM every day of the year.
Can I see reviews from other customers?
Yes — we have verified reviews on Google and Trustpilot. You can also see reviews directly on our product pages, powered by Judge.me. We are proud of our reputation and happy to share it.
Still have a question? Get in touch — we're happy to help.