Not Accepting Returns of Old Items

Policy on Not Accepting Returns of Old Items - WE BUILD THE PERFECT PC FOR YOU LTD

Policy on Not Accepting Returns of Old Items

Effective Date: 22/07/2024

Purpose

This policy clearly outlines our stance on not accepting returns of old items. It ensures transparency in our processes and helps maintain the quality of our products while prioritizing customer satisfaction.

Scope

This policy applies to all customers and transactions involving the sale of goods by WE BUILD THE PERFECT PC FOR YOU LTD.

Policy Details

General Policy Statement

WE BUILD THE PERFECT PC FOR YOU LTD does not accept returns, exchanges, or refunds for old items purchased beyond the specified return period outlined in our Warranty and Return Policy.

Definition of Old Items

  • Old items are defined as any products purchased beyond the standard return window of 30 days from the date of purchase.
  • Items showing excessive wear, damage, or unauthorized modifications, regardless of when they are returned, are also classified as old items and are not eligible for a refund.
  • Examples of excessive wear include:
    • Scratches, dents, or missing components.
    • Removed protective films or seals.
    • Evidence of heavy or improper use.
  • Unauthorized modifications include:
    • Physical alterations (e.g., case modifications).
    • Overclocking that results in hardware instability.
    • Software reinstallation that causes system conflicts.

Conditions for Returns Within 30 Days

If an item is returned within 30 days and does not meet the return conditions specified in the Warranty and Return Policy, it will be evaluated as follows:

  • Eligible for Partial Refund: Items showing minimal wear may qualify for a refund of up to 50%.
  • Deemed Non-Returnable: Items showing excessive wear, damage, or modifications will be returned to the customer at their expense.

Return Window

All returns must be initiated within 30 days from the date of purchase. Any return request made after this period will not be accepted.

Handling of Non-Returnable Items

  • If an item is deemed non-returnable, it will be returned to the customer at their expense.
  • Customers will be notified of the reason for the item’s ineligibility and provided with an option to arrange return shipping.

Customer Responsibility

  • It is the customer’s responsibility to inspect all items upon delivery and report any discrepancies or concerns within 48 hours.
  • Customers must ensure that items returned are packaged securely to avoid further damage during transit.
  • Return shipping for non-defective items must include tracking and insurance.

Communication

If you are unsure whether your item qualifies for a return or refund, please contact our customer service team before initiating the return process.

Enforcement

Failure to adhere to this policy may result in the denial of return requests and could impact future transactions with WE BUILD THE PERFECT PC FOR YOU LTD.

Review and Amendments

This policy will be reviewed periodically and may be amended as necessary to ensure it remains effective and aligned with our business practices.