Shipping policy

Postage Policy

Effective Date: 22/07/2024

Scope

This policy applies to all customers and transactions involving the sale of goods by WE BUILD THE PERFECT PC FOR YOU LTD.

Policy Details

At WE BUILD THE PERFECT PC FOR YOU LTD, we craft every PC from scratch using brand-new components. Our expert team carefully assembles your custom PC to meet your specific requirements, ensuring that you receive a product tailored precisely to your needs.

Dispatch and Delivery

  • We typically dispatch your customized PC within 5 working days of receiving your order.
  • Before shipping, your PC undergoes rigorous testing to ensure optimal functionality and stability.
  • Once approved, your PC is meticulously packaged to ensure safe transit and shipped via a tracked next working day delivery service, so you can start enjoying your new system as soon as possible.
  • If you have specific delivery requests (e.g., preferred carrier or delivery time), please let us know during checkout or contact us directly. We will do our best to accommodate your preferences.

Delivery Area

We deliver to United Kingdom addresses only. We no longer ship outside the UK.

All-Inclusive Pricing

  • The price displayed at checkout is the final amount you will pay, including all shipping costs and VAT.
  • No hidden charges—everything is taken care of upfront.
  • Delivery is right to your doorstep, ensuring a hassle-free experience.

Packaging and Safety

  • We use high-quality, secure packaging to protect your PC during transit.
  • If you notice any damage upon delivery, please report it to us within 48 hours with photographic evidence so we can assist you promptly.

Delivery Timeline

  • UK delivery: Delivery is typically completed within 1-2 working days after dispatch.
  • During peak seasons (e.g., holidays), delivery timelines may be extended. We recommend placing orders early to ensure timely delivery.

Undelivered or Returned Packages

If a package is returned to us due to incorrect delivery details or unavailability, customers will be responsible for additional shipping costs to re-dispatch the item.

Insurance for High-Value Items

All shipments are insured for their full value. In the rare event of loss or severe damage, please contact us immediately to initiate an insurance claim.

Delivery Tracking

Once your order is dispatched, you will receive tracking information via email to monitor your shipment’s progress.

Eco-Friendly Packaging

We are committed to sustainability and use eco-friendly packaging wherever possible to minimize environmental impact.

Customer Satisfaction

We aim to make your experience with us as seamless and straightforward as possible. From rigorous testing to secure packaging, our goal is to ensure your new PC arrives quickly, safely, and without any unexpected costs.

If you have any specific delivery requirements or need assistance, our team is always here to help.

Contact Information

For any questions or concerns regarding this policy, please contact our customer service team: