Terms of service

Terms of Service

Effective Date: 26/10/2026

These terms apply when you use our website or buy from us. They are written in plain English. They do not take away any of your legal rights as a consumer in the United Kingdom — where these terms and your statutory rights differ, your statutory rights apply.

Our full policies form part of these terms and are the authoritative detail: the Refund policy (cancellations and returns), the Shipping policy (delivery), the Privacy policy (your data) and the Contact information policy. If anything on a product page or in an email appears to conflict with these terms, these terms and those policies apply.

Who we are

We Build The Perfect PC For You Ltd is a family-owned UK company that designs, assembles and stress-tests custom gaming and workstation desktop PCs. Our registered address is 85 Cornwall Road, Wick, Littlehampton, West Sussex, BN17 6EH, United Kingdom. You can contact us at info@webuildtheperfectpcforyoultd.co.uk or on +447543289130. Our VAT registration number is GB 417183306.

We sell to customers in the United Kingdom only and deliver to UK addresses only.

Using this website

• The content on this website is for general information and to let you configure and buy a PC. We own it, or we are licensed to use it — please do not copy our photographs, descriptions or build configuration data for your own commercial use without asking us first.
• Please use the site lawfully. Do not attempt to interfere with it, gain unauthorised access to it, or use it in a way that harms other customers.
• You are responsible for keeping your account details confidential where you create an account, and for the accuracy of the information you give us.

Product descriptions and photographs

We describe each build as carefully as we can. Case and component photographs are for illustration and a finish can look different on screen than in person. If a part becomes unavailable we will tell you before we build and offer you an equivalent part or a full refund — we will never substitute a part without agreeing it with you first. Because every PC is assembled to order from component stock, minor cosmetic variation between units is normal and is not a fault.

Placing an order and our acceptance

Adding a build to your basket is not an order. Your order is an offer to buy, and a contract is formed when we accept it. We accept it when we send you an order confirmation email. Until then we may decline an order — for example where a part is no longer available, where we cannot deliver to the address, or where we suspect fraud. If we do, we will tell you and refund you in full.

If we spot a pricing or description error on our website before your order is dispatched, we will contact you and you can either accept the corrected details or cancel for a full refund. We will never charge you more than the price you agreed without your agreement.

Price and payment

All prices are in pounds sterling (GBP) and include UK VAT at the current rate. Delivery to UK addresses is included at no extra cost. The total price you pay is the one shown at checkout when you confirm your order.

Payment is taken through our secure checkout. We also accept bank transfer: where you choose that route we issue a proforma invoice with our bank details and start your build once the funds have cleared. Monthly payment options are provided by third-party lenders through our checkout, are subject to their status and eligibility checks, and are a separate agreement between you and the lender.

Delivery

Every PC is built to order. Allow up to 5 working days for your build to be assembled, cabled and stress-tested before it is dispatched, and then UK delivery is the next working day after dispatch. The full detail, and what happens if a parcel is delayed or damaged in transit, is in our Shipping policy. Someone will need to be available to receive the delivery.

Cancelling, returns and refunds

You have a 14-day statutory right to cancel for any reason, starting on the day you receive your PC. You do not need the original packaging and the PC does not have to be unused — you can handle it as you would in a shop. There is no restocking fee on a cancellation and we refund the full price plus the standard delivery charge. We may reduce a refund only for value lost through handling beyond what a shop inspection would allow.

Separately, and in addition to that right, we offer our own 30-day goodwill return for a PC that is unused and complete with all its original packaging, subject to the conditions in our Refund policy. After 30 days we do not accept change-of-mind returns. The Refund policy is the authoritative wording for both routes, including who pays return carriage and how long a refund takes.

Our warranty

Every PC we build comes with a 3-year warranty from the day it is delivered, covering hardware defects and component failures. If a fault is confirmed we arrange collection and return and pay the courier both ways. Fitting your own parts — extra memory, storage or a graphics card — does not void the warranty we provide, and anything we supplied and fitted stays covered for the full three years. The warranty does not cover accidental damage, software issues, damage caused by incorrect fitting of a part you add yourself, or overclocking. It is non-transferable and applies to the original purchaser. A diagnostic fee applies where a reported fault turns out to be user error or software rather than a hardware defect. This warranty is in addition to your statutory rights and does not replace them.

Our responsibility to you

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that is not foreseeable, for business losses such as lost profit or lost business, or for losses you could have avoided by taking reasonable steps — for example by keeping a backup of your data.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for defective products under the Consumer Protection Act 1987, or for anything else that cannot lawfully be limited. Our total liability to you for a claim connected with an order will not exceed the price you paid for that order, except where the law does not allow us to limit it.

Your statutory rights in relation to faulty goods are set out in the Consumer Rights Act 2015 and are unaffected by anything in this section.

Your data

We handle personal data in line with UK data protection law. Our Privacy policy explains what we collect, why, how long we keep it and how to exercise your rights.

Complaints and resolving disagreements

If something has gone wrong, please contact us first at info@webuildtheperfectpcforyoultd.co.uk or on +447543289130. We aim to acknowledge a complaint promptly and to resolve it within 14 days. Please include your order number so we can look into it quickly.

We are not currently a member of an alternative dispute resolution (ADR) scheme, and we are not obliged to use one. This does not affect your right to complain to us, your rights under the policies above, or your right to take a dispute to court.

Changes to these terms

We may update these terms from time to time, for example to reflect a change in the law or in how we work. The version that applies to your purchase is the one published when you place your order, and we will always show the effective date at the top of this page.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland you may also bring proceedings, and rely on the mandatory consumer protections, of the part of the United Kingdom where you live.